Reflections from our CEO: thank you, techUK

I wanted to start the week with a thank you to techUK for this recognition.

It matters even more, because of what Resolutiion® is building.

Over my career, I have seen a lot. I’ve led legal functions, contracts teams and procurement teams for Fortune 500s, across some of the most interesting and complex sectors - aerospace, defence, energy, banking, pharmaceuticals. I’ve worked for the UK Cabinet Office, set up their Disputes Practice for central government departments, and led a commercial transformation for the Royal Air Force. I was principal negotiator for Lloyds Banking Group’s Commercial Banking division, shaping their Disputes Centre of Excellence.

Learning one: There is no business that doesn’t navigate commercial conflict and delivery risk on a daily basis. It’s a very normal part of doing business.

Learning two: The management of commercial friction, conflict, and delivery risk is pivotal to commercial performance and outcome realisation. The businesses that understand this and put measures in place, also happen to be doing very well.

I’ve been laser focused on conflict and disputes in delivery. The models and strategies. The execution and outcomes. What works, and what doesn’t. How we achieve great financial outcomes, reduced delivery risk, and healthy commercial relationships - collectively and consistently. Consistently in spite of market shifts, regulatory changes, and internal organisational change.

Learning three: It’s possible. And it’s essential for everyone - corporates, SMEs, customers, suppliers, end users, contractors, sub-contractors.

Resolutiion has built autonomous conflict and delivery risk infrastructure, for businesses globally. In all languages and regions, securely, at pace.

Thank you to techUK for the recognition, and to the teams who have trusted Resolutiion to deliver outstanding business outcomes. I’m very excited for the next steps on this journey.

Fayola-Maria Jack, Founder & CEO, Resolutiion