Delivery Risk: The Billion-Pound Gap

“For every £1 billion in contracted revenue, enterprises are losing £50–90 million they could have kept.”

Most executives focus on revenue and spend. Both are impacted by loss. Whilst organisations are busy looking for growth and cost savings, there is a goldmine of financial recovery in delivery, where the majority of loss actually happens.

Commercial conflict, the friction that builds between what was agreed and what is actually being delivered, is one of the most significant drivers of loss in modern business. Friction builds through a series of common and interconnected events; misaligned expectations, fragmented information, gaps in scope and requirements, change management, strained relationships and the slow drift between expected outcomes and operational reality.

One in six commercial relationships experiences serious conflict. More than 70 per cent originates during delivery, impacting performance, increasing costs, delaying outcomes, and elevating risk.

The systems of record that organisations have historically relied on, over the last two decades, were built to store documents and record activity - systems like ERP and SRM systems. They were not designed to detect delivery tension, interpret live relationship dynamics, or act before the lowest-cost window to resolve commercial issues closes. The leading businesses are rapidly changing posture and investment, to focus on smarter delivery environments.

Resolutiion, the leading global infrastructure for conflict and delivery risk, closes that infrastructure gap. Powered by OctaviaCore®, a powerful and modern agentic commercial operating system, Resolutiion surfaces early risk signals across complex commercial relationships and takes action. This provides procurement, commercial, programme and operations leaders with the visibility to act with pace, insight and confidence to prevent loss and drive significant financial impact.

The organisations that take action will recover what others continue to lose.

Fayola-Maria Jack, Founder & CEO, Resolutiion